Ordering & Delivery Policies

At Luciol Bouquets, we strive to provide exceptional service and ensure customer satisfaction. Please read through our policies carefully to understand how we manage orders, substitutions, cancellations, and privacy. For any questions, feel free to contact us at 9162148022 or email us at luciolbouquets@gmail.com. Visit us online at https://luciolbouquets.com/.

Substitution Policy

In some cases, the photos on our website may represent an overall theme or look, including unique vases that cannot always be replicated. Although the bouquet you receive may not precisely match the photo, its overall style and temperament will remain consistent.

Occasionally, substitutions of flowers or containers may occur due to weather, seasonality, and market availability. If this is the case with your selected arrangement, we will ensure the style, theme, and color scheme are preserved. Substitutions will always be made with flowers of equal or higher value.

If specific design elements are of major importance to your order, please include these details in the florist instructions at checkout or contact us to confirm availability.

Privacy Policy

We value your privacy and only request information necessary to process your order or add you to our mailing list.

• We do not store credit card information, as transactions are processed securely through a third-party provider.

• We will never share or sell your personal information, such as your name or email address, to outside parties, except as needed to fulfill your order or promotion.

For any concerns, please contact us at luciolbouquets@gmail.com.

Refund Policy

All sales at Luciol Bouquets are final.

As we work with perishable products sensitive to temperature, moisture, and light, refunds are not available except for defective products. If you receive a defective arrangement, you must submit a claim within 12 hours of delivery. A photo of the bouquet must be sent to luciolbouquets@gmail.com for review.

Please note that proper care of flowers is essential for their longevity. We provide care instructions with every arrangement, and it is the recipient's responsibility to follow them.

While we strive to use the exact flowers displayed on our website, substitutions may occur due to availability. In such cases, we guarantee that the design and value of the bouquet will be preserved.

Cancellation Policy

To cancel or modify your order, please contact us at 9162148022 or email luciolbouquets@gmail.com.

• Same-day orders: These are processed immediately and cannot typically be changed or canceled.

• Advance orders: Written requests for cancellations must be submitted at least 24 hours before the delivery time.

• Orders already prepared or sent out for delivery cannot be changed or canceled.

If the recipient is unavailable at the time of delivery:

• We will attempt to contact you or the recipient to arrange for delivery.

• If no one is home, we may leave the arrangement in a safe location, such as on a shaded porch or with a neighbor.

For additional information, please contact us at luciolbouquets@gmail.com or visit